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Privacy Notice

The German original version of the privacy notice shall be the only legally binding version. The English translation is provided solely for reference purposes and shall have no legal effect. 

We place the highest value on protecting your data and our data, and aim to safeguard and promote privacy.

Therefore, we act in accordance with the principle of data minimization and only collect and store data that is necessary to fulfill our tasks and your orders or is required by legal provisions. You can find out what data this may be and how we handle it in this statement.

The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the Member States, as well as other data protection provisions, is:


rising systems AG

Benrather Schloßallee 99, 40597 Düsseldorf

Telephone +49 (211) 90 32 94 - 0

Email datenschutz@rising-systems.de


Our Data Protection Officer is:

Matthias Bungartz

Benrather Schloßallee 99, 40597 Düsseldorf

Telephone +49 (211) 90 32 94 - 0

Email bungartz@rising-systems.de


1. Data Collection on Our Website


Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice of this website.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may include, for example, data you enter into a contact form.

Other data is collected automatically by our IT systems when you visit the website. These are primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?  

Some of the data is collected to ensure the proper functioning of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to receive, free of charge, information about the origin, recipients, and purpose of your stored personal data. You also have the right to request correction, restriction, or deletion of this data. For this purpose and for further questions regarding data protection, you can contact our Data Protection Officer at any time. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.


Recipients of Data

Furthermore, service providers and agents engaged by us in connection with the website, such as hosting providers, agencies, and IT service providers, may have access to your personal data. To the extent that these service providers and agents act on our behalf, they are bound by our instructions and are contractually obligated accordingly. This also applies to service providers located in a third country (a country outside the EU or the EEA). A transfer of data to a third country takes place through the use of the service providers named in this privacy policy under the guarantees specified therein.

Service providers currently used by us:

The Odoo Cloud Platform (Odoo.sh - Odoo Privacy Policy)


Analytics Tools and Third-Party Tools ​

When visiting our website, your browsing behavior may be statistically analyzed. This is primarily done using cookies and so-called analytics programs. The analysis of your browsing behavior is generally carried out anonymously; it cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you about the options for objection in this privacy policy.


2. General Information and Mandatory Disclosures

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data are data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the Internet (e.g., communication by email) may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You may withdraw your consent at any time. An informal notification by email to us is sufficient. The lawfulness of data processing carried out before the withdrawal remains unaffected.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the website operator. You can recognize an encrypted connection by the change from “http://” to “https://” in the browser address line and the lock icon in your browser.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

 

3. Data Collection on Our Website

Cookies

Some of the web pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our offering more user-friendly, effective, and secure.


Most of the cookies we use are so-called “session cookies.” They are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit.


You can configure your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude acceptance for certain cases or in general, and activate automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited.


Cookies that are necessary for carrying out the electronic communication process or for providing certain functions requested by you (e.g., shopping cart functionality) are stored on the basis of Art. 6(1)(f) GDPR.  The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services.  Insofar as other cookies (e.g., cookies for analyzing your browsing behavior) are stored, these are addressed separately in this privacy policy.


Further information on cookies can be found in our Cookie Policy.


Server Log Files

Our servers automatically collect and store information in so-called server log file that the browser automatically transmits to us. These are:

  • browser type and browser version
  • operating system
  • referrer URL
  • hostname
  • time of request
  • IP address
  • device location

These data are not merged with other data sources. These data are collected for security purposes and deleted promptly.


The legal basis for data processing is Art. 6(1)(f) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

 

Contact Form

If you send us inquiries via the contact form, the information you provide in the inquiry form, including the contact details you enter there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. This data will not be passed on without your consent.

The processing of data entered into the contact form is therefore carried out exclusively on the basis of your consent (Art. 6(1)(a) GDPR). You may withdraw this consent at any time. An informal notification by email is sufficient for this purpose. The lawfulness of data processing carried out prior to the withdrawal remains unaffected.

The data you enter in the contact form will remain with us until you request deletion, withdraw your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been fully processed). Mandatory statutory provisions—particularly retention periods—remain unaffected.


4. Privacy Notice for the RS Personal Alarm App

Privacy Notice for RS Personal Alarm (when operated via the IT infrastructure of Rising Systems or its service providers)  

These privacy notices apply only if the app is operated via the IT infrastructure of Rising Systems or its service providers. If the app is operated via the IT infrastructure of another company (e.g., your employer or client), we do not process any of your personal data. For further information, please contact your employer or client.


1. Information on the Collection of Personal Data and Contact Details of the Controller

1.1. In the following, we, Rising Systems AG (hereinafter referred to as “we” or “us”), provide information on the processing of personal data within our company when using the above-mentioned app.

1.2. Even if masculine forms are used in this text, all genders are equally addressed.

1.3. Personal data are all data relating to an identified or identifiable natural person, e.g., name, address, email address, and user behavior.

1.4. The controller responsible for processing personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.5. The controller for the present data processing within the meaning of the General Data Protection Regulation (GDPR) is

rising systems AG 
Benrather Schloßallee 99 
40597 Düsseldorf 
Telephone +49 (0) 211 90 32 94 0 
Email info@rising-systems.de 

Further information about the controller can be found in the legal notice.

1.6. You can contact our Data Protection Officer at the following details:

Matthias Bungartz 
Benrather Schloßallee 99 
40597 Düsseldorf 
Telephone +49 (0) 211 90 32 94 0 
Email bungartz@rising-systems.de 


2. Legal Bases for the Processing of Personal Data

2.1. We process personal data on the basis of the following legal grounds, where applicable.

  • The processing of personal data for which we obtain consent for a specific processing purpose is generally based on Art. 6(1) subpara. 1 lit. a) GDPR.
  • The processing of personal data required for the performance of contractual or pre-contractual obligations is based on Art. 6(1) subpara. 1 lit. b) GDPR.
  • The processing of personal data for compliance with a legal obligation (e.g., statutory retention obligations under Section 257 HGB, Section 147 AO) to which we are subject is based on Art. 6(1) subpara. 1 lit. c) GDPR.
  • If processing is necessary for the purposes of legitimate interests pursued by us or by a third party, and these are not overridden by the interests, fundamental rights, and freedoms of the data subject, the processing is based on Art. 6(1) subpara. 1 lit. f) GDPR.

2.2. In individual cases, another legal basis pursuant to Art. 6(1) subpara. 1, Art. 9(2) GDPR, the Federal Data Protection Act (BDSG), or Section 25 TDDDG may apply.

2.3. Processing may also be based on multiple legal grounds.


3. Data Collected During Download

3.1. When downloading this app, certain personal data required for this purpose are transmitted to the respective operator of the app store (e.g., Apple App Store or Google Play).

3.2. In particular, the email address, username, customer number of the downloading account, unique device identifier, payment information, and the time of download are transmitted to the app store.

3.3. We have no influence over the processing of these data. It is carried out exclusively by the app store you have selected. Accordingly, we are not responsible for this collection and processing; responsibility lies solely with the operator of the app store.


4. Use of the App

4.1. When using the app, we only collect personal data that your device transmits to our server. As a rule, personal data are only transmitted to us when the app detects an emergency and triggers an alarm. In doing so, we process the following personal data, which are technically necessary to provide the core functions of our app, ensure stability and security, and offer a service aligned with market and user interests (legal basis: Art. 6(1) subpara. 1 lit. f) GDPR and Section 25(2) No. 2 TDDDG):

– First and last name, if provided during registration

– Device location

– Date and time of the last request to the receiving unit

4.2. We delete or anonymize your aforementioned personal data in accordance with statutory obligations, for example as soon as the data are no longer required for the purposes for which we collected or used them as described above. This is generally the case 7 days after the alarm.


5. Hosting 

5.1. The app is hosted by an external service provider. This means that personal data collected via the app are stored on the servers of this external service provider.  These are the personal data listed under Section 4.1.

5.2. External hosting is carried out on our behalf by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur. This company processes personal data on our behalf and in accordance with our instructions.  We have concluded a corresponding data processing agreement with this company.

5.3. The transfer to this company is carried out because we have a legitimate interest within the meaning of Art. 6(1) subpara. 1 lit. f) GDPR in the fast, efficient, and secure provision of our app through a hosting service provider.


6. Disclosure of Data

6.1. Under certain circumstances (beyond the cases already mentioned above), your personal data may be disclosed for the purposes stated above; in particular:

6.2. If it is necessary for the investigation or prosecution of unlawful or abusive incidents, personal data will be disclosed to our legal advisors, to authorities and courts, and, where applicable, to injured third parties. However, this will only take place where there are concrete indications of unlawful or abusive conduct. Disclosure may also occur where this serves the enforcement of contractual provisions between us and our contractual and business partners.

6.3. We are also legally obliged to provide information to certain public authorities upon request. These include, in particular, law enforcement authorities, authorities responsible for prosecuting administrative offences subject to fines, and tax authorities.

6.4. Where necessary for the processing of your request or for the conclusion or performance of a contractual or business relationship with you, as well as in the case of centralized or outsourced business functions, your data may be shared with affiliated companies and service providers for the fulfillment of the aforementioned purposes.

6.5. In the course of the development of our business, the structure of our company may change, for example through a change in legal form or through the establishment, acquisition, or sale of subsidiaries, parts of companies, or assets. In such transactions, information may be transferred together with the part of the company being transferred. In any such disclosure of personal data to third parties within the scope described above, we ensure that this is carried out in compliance with these privacy notices and the applicable data protection laws.


7. Categories of Recipients and Third-Country Transfers

7.1. Within our company, only those persons have access to your data who are responsible for processing data relating to you. In addition, we use external service providers, in particular processors within the meaning of Art. 28 GDPR, where we cannot or cannot reasonably perform services ourselves. These external service providers are primarily providers of IT and telecommunications services.

7.2. In certain cases, for the purposes described in these privacy notices or for the provision of our services, we may be required to transfer personal data to recipients in third countries, i.e., countries outside the European Union (EU) or the European Economic Area (EEA), for further processing. These recipients are generally contractually affiliated third-party companies, cooperation partners, or external service providers (e.g., IT service providers, logistics companies, business consultants, and financial institutions). Such transfers are carried out solely for the fulfillment of contractual and business obligations and in the interest of efficient business operations. The legal basis is Art. 6(1) subpara. 1 lit. b) or lit. f) GDPR in conjunction with Art. 44 et seq. GDPR. We ensure an adequate level of data protection. Where available, we rely on adequacy decisions of the European Commission, which certify that third countries provide a level of data protection comparable to that of the EU or EEA. In the case of transfers to the United States, we also ensure that recipients are certified under the EU–US Data Privacy Framework. Where no adequacy decision exists, we ensure that an adequate level of data protection is maintained through appropriate safeguards, such as binding corporate rules, standard contractual clauses of the European Commission pursuant to Art. 46(1), (2)(c) GDPR (available at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021D0915&locale-en), certifications, or recognized codes of conduct. Please contact us if you would like further information on this matter.


8. Duration of Processing

8.1. For the data processing carried out by us, we specify in these privacy notices how long your personal data are stored by us and when they are deleted or restricted. If no explicit storage period is specified, your personal data will be deleted or restricted as soon as the purpose or legal basis for storage ceases to apply.

8.2. Storage may, however, continue beyond the specified period in the event of a (potential) legal dispute with you or other legal proceedings, or if storage is required by statutory provisions to which we are subject as controller (e.g., Section 257 HGB, Section 147 AO). Once the statutory retention period expires, your personal data will be restricted or deleted unless further storage is necessary and a legal basis exists.


9. No Obligation to Provide Personal Data

As a rule, you are under no legal or contractual obligation to provide us with your personal data; however, it may be the case that we are only able to provide certain services to a limited extent or not at all if you do not provide the data required for this purpose and/or do not grant consent for processing.


10. Data Security

10.1. We implement appropriate technical and organizational security measures to protect personal data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

10.2. For the transmission of personal data processed in the context of app use, we use the widely adopted SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported in each case. As a rule, this involves 256-bit encryption.


11. No Automated Decision-Making (Including Profiling)  
The personal data collected from you are not used for automated decision-making processes (including profiling).


12. Your Rights as a Data Subject

12.1. You may assert your rights as a data subject regarding your processed personal data at any time using the contact details provided above. As a data subject, you have the right:

12.2. pursuant to Art. 15 GDPR, to request access to your personal data processed by us, including information on processing purposes, categories of data, recipients, planned storage duration, rights to rectification, erasure, restriction or objection, the existence of a right to lodge a complaint, the origin of your data if not collected from you, and the existence of automated decision-making including profiling and meaningful information about its details;

12.3. pursuant to Art. 16 GDPR, to request without undue delay the rectification of inaccurate or completion of your personal data stored by us;

12.4. pursuant to Art. 17 GDPR, to request the erasure of your personal data stored by us, unless processing is required for freedom of expression and information, compliance with a legal obligation, reasons of public interest, or the establishment, exercise, or defense of legal claims;

12.5. pursuant to Art. 18 GDPR, to request restriction of processing of your data where the accuracy of the data is contested or the processing is unlawful;

12.6. pursuant to Art. 20 GDPR, to receive your data in a structured, commonly used, and machine-readable format or to request transmission to another controller (data portability);

12.7. PURSUANT TO ART. 21 GDPR, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA WHERE SUCH PROCESSING IS BASED ON ART. 6(1) SUBPARA. 1 LIT. E GDPR (PROCESSING IN THE PUBLIC INTEREST) OR ART. 6(1) SUBPARA. 1 LIT. F GDPR (LEGITIMATE INTERESTS OF THE CONTROLLER). THIS APPLIES IN PARTICULAR WHERE THE PROCESSING IS NOT NECESSARY FOR THE PERFORMANCE OF A CONTRACT WITH YOU. IN THE EVENT OF A JUSTIFIED OBJECTION, WE WILL REVIEW THE SITUATION AND WILL EITHER CEASE OR ADJUST THE DATA PROCESSING OR PROVIDE YOU WITH OUR COMPELLING LEGITIMATE GROUNDS ON THE BASIS OF WHICH WE CONTINUE THE PROCESSING;

12.8. pursuant to Art. 7(3) GDPR, to withdraw at any time your consent once given – that is, your freely given, informed and unambiguous indication of your wishes, expressed by a statement or by a clear affirmative action, signifying agreement to the processing of personal data relating to you for one or more specific purposes – with effect that we may no longer continue the data processing based on that consent for the future;

12.9. pursuant to Art. 77 GDPR, you also have the right to lodge a complaint at any time with a supervisory authority, in particular in the Member State of your place of residence, your place of work, or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes data protection law. A list of German supervisory authorities can be found at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html. 


13. Updates and Amendments to these Privacy Notices

Due to the further development of our internal processes, offerings, and services, or due to changes in legal or regulatory requirements, it may become necessary to amend these privacy notices. The current version of these privacy notices can be accessed and printed by you at any time.

As of: 19 March 2025


Please use the following link to download the privacy notice for the RS Personal Alarm App in its original German Version:

Privacy notive for the RS Personal Alarm App